Technical Support

APPLE SUPPORT

Every Mac comes with 90 days of telephone technical support and one year of service coverage at an Apple-authorised repair centre. By purchasing the AppleCare Protection Plan with your Mac, you can extend your coverage for phone suppport and hardware coverage to three years from the computer’s purchase date.

Apple Technical Support for New Zealand Customers: 00800-7666-7666

Apple online support - http://www.apple.com/nz/support/

Register an AppleCare Protection Plan to activate your extended coverage - http://www.apple.com/nz/support/applecare/overview/

Authorised Apple Service Providers in New Zealand
For a full list of Service Providers in your region please go to - http://www.apple.renaissance.co.nz/wheretobuy/

RENAISSANCE SUPPORT

Renaissance Technical Services Group
RTSG has Service Centres and cross platform qualified technicians in Auckland, Wellington, Christchurch and Dunedin and provides nationwide pre and post sales support and service.

ICT audit
RED technical staff are available to perform audits of the current infrastructure and systems of schools, and will, with your account manager, document a roadmap so system upgrades can be planned and budgeted for.

Tela Support
To log a service or support request for an Apple TELA laptop
- Visit http://www.tela.co.nz/repair
- Email service@renaissance.co.nz
- Call 0800 33 RTSG

Tela Helpdesk
For queries regarding Loss, Damage or Theft on an Apple TELA laptop
- Visit www.tela.co.nz/repair
- Call TELA Help Desk 0800 438 468

MOE Software Support
For softwares support please call the Call the ICT HelpDesk on 0800 225 5428

OTHER SUPPORT

Canon Support
- Online Support - http://www.canon.co.nz/support/
- Call 0800 222 666

Sony Support
- Online Support - http://www.sony.co.nz/products/servicecentres.jsp

Adobe Support
- Online Support - http://www.adobe.com/ap/support/
- Call 0800 447 414

Microsoft Support
- Online Support - http://support.microsoft.com/?ln=en-nz